Autumn RoomsAutumn Rooms
LEGAL

Privacy policy

At Autumn Rooms Technologies, we are committed to protecting your privacy and ensuring that your personal data is handled in a secure and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you apply for, rent, or occupy accommodation services with us.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

01Purpose

Autumn Rooms Technologies is committed to providing comfortable, safe, and affordable housing solutions to individuals studying or working abroad. This policy outlines the guidelines and principles that govern our services, ensuring a positive experience for our clients.

Autumn Rooms Technologies is dedicated to delivering exceptional services that meet the highest standards of quality, safety, and customer satisfaction. We strive to create a welcoming and inclusive environment for all our clients, regardless of their cultural background, nationality, or personal preferences.

02Key principles

  • Client SatisfactionWe prioritize client satisfaction, ensuring that our services meet their expectations and needs.
  • Quality and SafetyWe maintain high standards of quality and safety in our properties, ensuring a comfortable and secure living environment.
  • Inclusivity and RespectWe promote inclusivity, respect, and understanding among our clients, employees, and third-party service providers.
  • Transparency and AccountabilityWe operate with transparency and accountability, ensuring that our services are fair, honest, and reliable.
  • Compliance with Laws and RegulationsWe comply with all applicable laws and regulations, including data protection, anti-money laundering, and anti-terrorism financing.

03Service standards

  • Property MaintenanceWe ensure that our properties are well-maintained, clean, and secure.
  • Client SupportWe provide round-the-clock support to our clients, responding promptly to their queries and concerns.
  • Payment ProcessingWe process payments efficiently and securely, complying with all applicable laws and regulations.
  • Data ProtectionWe protect our clients' personal data, ensuring that it is collected, stored, and processed in accordance with applicable data protection laws and regulations.

04Information we collect

We may collect the following types of personal information from you:

Personal identification information

  • Full name
  • Date of birth
  • Nationality
  • Passport number (for international students or workers)
  • Email address
  • Phone number
  • Emergency contact details
  • Gender

Accommodation information

  • Residential address
  • Rental history
  • Duration of stay
  • Lease agreements
  • Payment history and billing details
  • Preferences for accommodation

Employment or educational information

  • Student status (for international students)
  • Employer or employment status (for working professionals)
  • University or institution details
  • Course/program details (for students)

Payment information

  • Payment methods (credit/debit card, bank account)
  • Transaction history
  • Security deposit information

Communication data

  • Email exchanges
  • Phone calls
  • Feedback, reviews, and inquiries

Other information

Any other personal information you choose to provide during your interactions with us.

05How we use your information

We use the personal information we collect for the following purposes:

To provide accommodation services

  • To process and manage your accommodation application
  • To create and manage your lease agreement
  • To arrange for payments and billing
  • To facilitate communication regarding your accommodation

To improve our services

  • To improve the quality of our accommodation and customer support services
  • To understand customer preferences and needs
  • To customize offers and provide personalized recommendations

Legal and compliance purposes

  • To comply with local, regional, and national housing regulations, tenant rights, and tax laws
  • To fulfill contractual obligations
  • To respond to legal requests or enforce the terms of your lease

06How we share your information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following parties under specific circumstances:

Service providers

We may share your personal information with third-party service providers who assist us in the operation of our business. This includes payment processors, maintenance service providers, customer support, and legal advisors. These service providers are obligated to protect your information and use it only as necessary to perform services on our behalf.

Government or regulatory authorities

We may disclose your personal information to government authorities or regulatory bodies when required by law, including in response to lawful requests, compliance with housing laws, immigration laws, or other legal obligations.

Affiliates or partners

In certain situations, we may share your information with affiliated organizations or partners to enhance your accommodation experience, including offering services like insurance, additional housing options, or financial assistance.

07Data security

We take the protection of your personal information seriously and have implemented appropriate technical and organizational measures to safeguard your data. These measures include encryption, secure storage, and restricted access to your data to prevent unauthorized access, loss, or misuse.

Despite these efforts, please note that no method of data transmission or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

08Data retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, whichever is longer. After this period, we will securely delete or anonymize your personal information.

09Your rights and choices

Depending on the jurisdiction in which you reside, you may have the following rights regarding your personal information:

  • AccessYou have the right to request a copy of the personal information we hold about you.
  • CorrectionYou have the right to request corrections to any inaccurate or incomplete information we hold about you.
  • DeletionYou may request that we delete your personal information, subject to any legal or contractual obligations.
  • Object to ProcessingYou may object to our use of your personal information for certain purposes, including direct marketing, at any time.
  • Withdraw ConsentIf we process your information based on consent, you have the right to withdraw your consent at any time by contacting us using the details provided below.
  • Data PortabilityIn some cases, you may request to transfer your personal information to another organization.

To exercise any of these rights, please contact us using the information provided in the “Contact us” section below. We may require additional information to verify your identity before processing your request.

10Cookies and tracking technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your use of our website and services. These technologies help us enhance your user experience, analyze trends, and provide personalized content and advertisements. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website and services.

11International data transfers

As a company operating in multiple countries, your personal information may be transferred to and stored in different jurisdictions, including the United Kingdom, Ireland, Canada, and India. By using our services, you consent to the transfer and processing of your personal data in these countries, which may have different data protection laws than your home country.

12Changes to this privacy policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by email or through a prominent notice on our website. The updated Privacy Policy will be effective as of the date specified in the communication.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Address
Autumn Rooms Technologies Pvt Ltd
Concord Tower, Chalikkavattom
Kochi, Kerala 682019