Refund policy

Our refund policy ensures that clients are treated fairly in case they need to cancel or revoke their accommodation agreements. Whether you are studying abroad, relocating for work, or facing unforeseen circumstances, we strive to accommodate your needs and provide the appropriate refund process.

Refunds will be processed based on the following:

• For cancellations before moving in — Refunds will be issued within 30 working days.
• For cancellations after moving in — Refunds will be issued within 30 working days from the cancellation request, prorated based on the length of stay and services used.
• For intentional revocations (e.g., cancellation by the tenant): There will be no refunds.

Refunds may be subject to the following deductions:

• Administrative Fees — A small administrative fee may apply to cover processing costs.
• Service Charges — If services (such as utilities, cleaning, or maintenance) were provided during the tenant’s stay, a proportionate charge will be deducted from the refund.
• Unpaid Balances — If there are any outstanding payments (e.g., unpaid rent, damages to the property), these will be deducted from the refund.
• Booking Fees / Agent Commission — Autumn Rooms will not be liable for any fees paid to a third party during refund.

Refunds will be issued via the original payment method used during the booking. If that is not possible (e.g., a different payment channel was used), alternate arrangements will be made.

Autumn Rooms Technologies Ltd is dedicated to offering exceptional living spaces with high standards of quality, safety, and comfort. We value our tenants and ensure that their experience with us is positive. This refund policy reflects our commitment to fairness, transparency, and outstanding customer service.

• Currency Conversion — When accepting international payments, currency conversion rates are made clear. Payments may be offered in multiple currencies to avoid confusion and unnecessary fees.
• Payment Security — Secure payment gateways (e.g., SSL encryption, two-factor authentication) are used to protect both the business and the customer from fraud or unauthorized transactions.
• Transaction Fees — Fees associated with each payment method apply to both the business and customers. Some international payments can be expensive, and any such fees are communicated upfront.
• Compliance with Local Laws — Payment methods comply with local regulations in each country where we operate, particularly in terms of anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Refund Methods — The refund process is aligned with the payment method used. For example, if a customer paid via PayPal or Stripe, the refund will generally be processed through the same platform.

If a tenant feels that the refund amount is incorrect, or if there is a dispute regarding the cancellation, they can contact our customer service team. We will investigate and provide a resolution in a timely manner.